Όροι Χρήσης & Πολιτική Απορρήτου

Privacy Policy & Personal Data Protection

Last updated: 9/28/2026

This Privacy Policy describes how Help-Desk (hereinafter "we" or "the Company") collects, uses, stores and protects your personal data when you visit our website www.Help-Desk.gr, create an account (as an individual/customer or as a professional), submit communication requests or use our platform to connect customers with professionals, in accordance with the EU General Data Protection Regulation 2016/679 (GDPR) and Greek law (Law 4624/2019).

1. Data Controller

The controller of your personal data is:

Company name: My Help-Desk

Registered office: Miltiadi 21, Krestena, 27055, Greece

VAT / Tax Office: 138308200 / PYRGOU

Contact email: info@help-desk.gr

2. What Data We Collect & For What Purpose

We collect and process personal data solely for the purposes of operating the matching platform, facilitating communication between customers and professionals, and providing our services.

a) User Account Creation & Management
For Customers/Individuals: first name, last name, email address, phone number, password (encrypted), area.
For Professionals/Businesses: name/company name, professional field/specialty, business address/area, contact details, VAT/tax office number (where required for invoicing), description of services, profile/work photos.
Purpose: providing access to the platform, creating a public professional profile, account management, and facilitating the search for professionals.
Legal basis: performance of a contract for the use of the platform (Article 6(1)(b) GDPR).

b) Contact Forms & Requests of Interest
Data: name, email, phone, area, details of the request/job the customer wishes to post.
Purpose: forwarding the request to the interested professional or providing support from our team.
Legal basis: taking steps at the request of the data subject prior to entering into a contract (Article 6(1)(b) GDPR) and legitimate interest in serving users (Article 6(1)(f) GDPR).

c) Payments & Platform Charges (Subscriptions / Credits / Commissions)
Data: billing details (name, VAT number, tax office, address), transaction history, subscription packages or advertising/lead purchases. (Note: credit/debit card details are submitted directly to the licensed payment processor and are not stored on our servers).
Purpose: processing payments for the platform's services and issuing lawful tax documents.
Legal basis: performance of a contract (Article 6(1)(b) GDPR) and compliance with a legal obligation (tax legislation - Article 6(1)(c) GDPR).

d) Browsing Data & Cookies (Analytics & Marketing)
Data: IP address, browser type, searches within the platform, cookie identifiers.
Purpose: statistical traffic analysis, improving the platform's operation, and displaying targeted advertising.
Legal basis: your explicit consent via the Cookie Banner (Article 6(1)(a) GDPR).

3. Data Transfers & Disclosure to Third Parties

To achieve the purpose of the platform (connecting customers and professionals):

Between Customers and Professionals: When a customer submits a communication request or expresses interest in a professional, the customer's contact details and request description are shared with the selected professional so they can get in touch. Likewise, the professional's contact details are displayed publicly or shared with the customer. (Note: the platform acts as a matching intermediary and is not responsible for any further processing of data carried out by the independent professional).

Processors (Technical Providers):
Hosting providers: for hosting the platform and its database.
Payment gateways: for the secure processing of electronic payments.
Analytics & advertising providers: Google LLC (Google Analytics, Google Ads), Meta Platforms Inc. (Meta Pixel).
Public authorities and tax authorities: where required by applicable law.

4. Use of Cookies & Tracking Technologies

Our website uses cookies to improve functionality:

Strictly necessary cookies: ensure the basic operation of the platform (account sign-in, session persistence).
Google Analytics: collects anonymous statistics about the use of the platform and the popularity of categories.
Meta Pixel & Google Ads: used to measure the effectiveness of advertising campaigns and for retargeting.

You can manage or withdraw your cookie preferences at any time via the website's Cookie Banner.

5. Data Retention Period

Account details (customers & professionals): retained for as long as the account remains active or until you request its deletion. After an account is deleted, the data is removed from our servers within 30 days.
Request/communication details: retained for 12 months for support and statistical analysis purposes.
Transaction & invoicing data: retained in accordance with tax legislation (up to 10-20 years).
Analytics/marketing data: retained in accordance with the retention policies of Google and Meta or until consent is withdrawn.

6. Your Rights

Under the GDPR, you have the following rights:

Right of access: to receive confirmation and a copy of the data we hold about you.
Right to rectification: to correct inaccurate profile or contact details.
Right to erasure ("right to be forgotten"): to request the deletion of your account and data, where there is no legal obligation to retain them.
Right to restriction of processing: to request the suspension of processing in specific cases.
Right to data portability: to receive your data in a structured, commonly readable format.
Right to object: to object to the use of your data for promotional purposes.

To exercise your rights, contact us at info@help-desk.gr. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

7. Data Security

We apply modern technical and organizational measures (including SSL/TLS encryption) for the secure transfer and storage of your data.

Terms of Use & Platform Operation

Last updated: 9/28/2026

Welcome to the my Help-Desk platform (hereinafter "the Platform"), available through the website www.Help-Desk.gr as well as through apps for smart devices (smartphones, tablets, etc.). The Platform is owned and operated by the company my Help-Desk.

Please read these Terms of Use carefully. Accessing, registering on and using the Platform implies full and unreserved acceptance of these terms.

1. Nature of the Services (Matching)

1.1. The Platform is an online matching environment that brings together independent professionals/businesses (hereinafter "Professionals") with interested service recipients (hereinafter "Customers").

1.2. The Platform's role is strictly intermediary. The Platform does not enter into service contracts with Customers on behalf of Professionals, nor is it an employer, agent or guarantor of the quality, safety or legality of the work performed by Professionals.

2. Registration & User Accounts

2.1. Using certain features of the Platform requires creating a user account (Customer or Professional).

2.2. The user responsibly declares that the details they submit are accurate, true and up to date.

2.3. The user is solely responsible for keeping their account sign-in credentials (username & password) confidential.

3. Financial Transactions & Platform Subscription

3.1. The Platform is funded exclusively through Professional subscriptions, as defined in the applicable price list and during the registration process. The Platform does not charge any commission or percentage on the value of transactions between Customers and Professionals.

3.2. Payments for the services Professionals provide to Customers are arranged, agreed and settled directly between the Customer and the Professional (e.g. in cash or by bank transfer), according to their mutual agreement. The Platform is not a party to these transactions, nor does it manage, hold or keep collections on behalf of users.

3.3. The Professional is solely responsible for the tax and insurance compliance of their professional activity (e.g. issuing receipts/invoices, VAT number, insurance contributions). The Platform provides only the matchmaking and displays the publicly listed fees and reviews, as referenced in the directory.

4. Account Suspension / Locking (Important)

4.1. Sanctions & account locking: The Platform reserves the right to immediately suspend or permanently delete a Professional's or Customer's account in the event of a serious breach of these terms, such as: spreading false or misleading information, fraud or attempted fraud, insults against staff or other users, illegal activity, or repeated violations.

4.2. Monitoring & review: The Platform reserves the right to review and monitor messages, requests and communication carried out within its systems (chat, contact forms, etc.) for security purposes and to prevent fraud or breaches of the terms.

4.3. Consequences: In the event of permanent account deletion for a serious breach of these terms, any remaining balances, subscriptions or credits in the account are forfeited to the Platform and are not refunded.
The Platform reserves the right to claim compensation for any direct or consequential damage suffered as a result of a breach of these terms.

5. User Obligations & Conduct

5.1. Users commit to using the Platform in accordance with the law, accepted standards of conduct and these terms.

5.2. Publishing false, offensive, defamatory or misleading ratings, comments or information is prohibited.

6. Limitation of Liability

6.1. The Platform bears no responsibility for the consistency, quality, safety, completeness or legality of the services Professionals provide to Customers.

6.2. Any dispute arising regarding the performance of the work, the fee or any damages is resolved exclusively between the Customer and the Professional.

6.3. The Platform does not guarantee the continuous, uninterrupted or error-free operation of the website or the smart-device app, although it makes every reasonable effort to ensure their availability.

7. Intellectual Property Rights

All content on the Platform (logos, texts, graphics, software, app design, etc.) is the intellectual property of the Company and is protected by the relevant provisions of Greek and European law.

8. Amendments to the Terms

The Platform reserves the right to amend these Terms of Use at any time. Changes take effect upon publication on the website and in the app. Continued use of the Platform after an amendment constitutes acceptance of the new terms.

9. Governing Law & Jurisdiction

These terms are governed by Greek law. For any dispute arising from the use of the Platform, the courts of the Company's registered office have exclusive jurisdiction.